Manage Your Subscription

Everything you need to know about managing, pausing, or canceling your NUVIO subscription

How to Manage Your Subscription

Follow these simple steps to manage, pause, modify, or cancel your subscription at any time:
1

Click on the Account Icon

Go to the top of the page and click on the account icon (person symbol) in the navigation menu.
2

Enter Your Email Address

Enter the email address associated with your NUVIO order.
3

Check Your Email for Verification Code

You'll receive a 6-digit verification code via email. This code is valid for 15 minutes.
4

Enter the Verification Code

Enter the 6-digit code you received in your email to access your account.
5

Access Your Subscription Dashboard

You'll be automatically redirected to your order management page where you can view all your subscriptions.
6

Manage Your Subscription

Click on "Manage Subscription" to pause, modify, skip deliveries, or cancel your subscription as needed.
Important Note
our verification code expires after 15 minutes. If your code expires, simply request a new one by entering your email address again.

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.


Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it at any time.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there. See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.